Refund policy

Online Sales Returns Policy

This policy applies to sales made through this website and differs from the policy for sales through the studio or at an event, which can be found if you scroll down.

We want you to be completely happy with your purchases. If you are not satisfied with your purchase, notify us within 14 days of receipt. We will give you a full refund provided that the goods are returned unworn, in their original packaging and in the condition sent. We regret that due to hygiene reasons earrings cannot be returned. Bespoke orders are just that, made for you, to your specifications, and as such cannot be not refunded, though naturally we will do our best to make reasonable adjustments to bespoke pieces as we do want you to be really happy with your finished pieces.

Please check goods on delivery, faulty or damaged items can be returned, please notify us within 14 days of receipt, and they will be replaced where possible or a full refund given. Please keep all packaging if there is a problem with your delivery. Photographs of packaging and the product may be required to help understand and resolve any issue you are experiencing. After this time of 14 days we have no liability for goods said to be damaged on delivery. We cannot exchange or refund customer damaged items, but may be able to repair them. This does not affect your statutory rights.

Please note that we advise that items are returned by a signed for or tracked service as refunds can only be given on goods received by us.

Return address: Judith Brown Bridal, 70 St Edward Street, Leek, Staffordshire, ST13 5DL

Distance Selling Regulations

Under the UK Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel your order within 14 working days from the day after the day of receipt of the goods without giving a reason.

If your order has been confirmed, but you have not yet received the items, you can change or cancel your order Contact Us or telephone us on 07733 026077. If your order has already been dispatched, as well as notifying us that you wish to cancel you will need to return the cancelled item(s) at your own expense to the address given. We will refund the order or relevant part of it, including any original delivery charge to you if the whole order is returned as soon as possible and in any case within 30 days of cancellation.

If you cancel your order and we do not receive the item back from you, we may arrange to collect the item from you at your cost.

Studio and Event Sales Returns Policy

We want you to be really happy with your jewellery or accessories, so please contact us if there is a problem or something needs repairing. Any repairs will be free if the item has been bought within the last 2 years, if you have had the item longer than this there may be a small charge.

If you change your mind about an item you have bought at an event or in the studio please get in touch within 14 days and you are welcome to exchange it provided that it is returned unworn, in its original packaging and in its original condition. Please note refunds are not available for unwanted items, only for faulty items.

Bespoke Items

Bespoke items are exactly that, made just for you, to your specifications in discussion with Judith. As such they can't be refunded. We want you to be really happy and so will make reasonable adjustments to your design so that you feel fantastic wearing it, though this may incur further costs if the work is extensive, such as a complete remodel. Of course if there is a problem with an item being faulty, repairs will be made in accordance with the returns policy set out above.

Your Orders are Handmade

All jewellery and hair accessories are individually handmade and as such may differ in small detail from the pictures shown on this site, making each pieces slightly different, which I hope you agree is a lovely thing. The pictures shown are representative of what you will receive. Whilst every attempt had been made to represent colours as they truly are, please note that screens do vary, so please allow for this when ordering.

Pricing

We reserve the right to alter the pricing of products and delivery at anytime.